Contact Our Watch Repair Shop & Jewellery Workshop in London around Farringdon Station
Whether you need expert watch repair, jewellery restoration, a bespoke jewellery or ring, or a free consultation for your luxury timepiece, our London repair workshop is here to help. With over 65 years of combined experience, we combine traditional craftsmanship with modern precision to restore what matters most to you.
65+ Years Experience
JWRR London Workshop
Diamond & Gemstone Sourcing
Find Us
Visit Our Jewellery Repair Workshop in Hatton Garden
Located in the heart of London's historic jewellery quarter, our workshop at Unit 2, 1-2 Kirby Street, EC1N 8TS is easily accessible by public transport and within walking distance of Farringdon, Chancery Lane, and Barbican stations.
Hatton Garden, London EC1N 8TS
Lower ground floor — buzz for MK Polishing, second door on the right.
Parking & Access
While Hatton Garden is a pedestrian-friendly zone with limited vehicle access, nearby NCP car parks are available at Beech Street (EC1Y 8SL) and Snow Hill (EC1A 2DH), both within a five-minute walk. For disabled access, please call ahead and our team will assist with entry and item handling—we have step-free access to our workshop and can arrange convenient collection points if needed. If you're travelling by train, Farringdon Station (Elizabeth Line, Thameslink, Circle, Hammersmith & City, Metropolitan lines) is just three minutes away, while Chancery Lane (Central Line) and Barbican (Circle, Hammersmith & City, Metropolitan lines) are equally convenient.
Opening Hours
When the Workshop Is Open
We recommend booking your visit ahead of time to ensure our master craftsmen can dedicate their full attention to your piece. Same-day appointments are sometimes available for urgent repairs—please call to check availability.
Get in Touch
How to Reach Our Watch Repair Shop
We offer multiple ways to connect with our jewellery repair workshop, designed for your convenience and peace of mind.
Phone
Call +44 20 3633 1531 during opening hours for immediate advice, to discuss your repair needs, or to book an appointment. Our knowledgeable team can often provide preliminary guidance over the phone.
Send details and photos to mail@jewellerywatchrepairsandrestoration-london.co.uk for a preliminary assessment. Include clear photos from multiple angles, brand, model, age, and metal type.
Message us at +44 7424 993 441 with clear photos or short videos of your item for fast, visual quotes. Ideal for quick questions and real-time updates.
Online Booking Form
Use our secure online booking form to schedule a free consultation at our Hatton Garden workshop. Select your preferred date and time, describe your item, and we'll confirm promptly.
In Person
Visit our workshop by appointment for hands-on evaluation and personalised service. There's no substitute for examining a piece in person—our experts can assess movement condition, stone security, and metal wear with precision.
Our Process
What to Expect When You Contact Us
At our watch repair shop, we prioritise transparency, clarity, and trust from the very first contact.
- Initial Assessment: Share photos or describe your item via phone, email, or WhatsApp. Our experts will advise on feasibility, timeline, and cost range.
- Secure Collection or Drop-Off: Post your item via insured Royal Mail Special Delivery, arrange a courier for London postcodes, or bring it to our workshop. Every item is logged securely.
- Detailed Inspection & Quote: After in-person inspection under magnification, we provide a no-obligation, itemised quotation. You approve before we begin—no hidden costs.
- Expert Restoration: Your piece is handled by master craftsmen using traditional techniques and modern precision tools, with period-appropriate methods and meticulous stone matching.
- Quality Control & Testing: Every repaired watch undergoes timing testing, water resistance checks (where applicable), and functional verification. Jewellery is polished, cleaned, and inspected.
- Return & Aftercare: Completed items are returned with care instructions, warranty documentation, and our 2-year guarantee on repairs and settings.
Service Areas
Service Areas: London, UK & International
While our jewellery repair workshop is based in London around Hatton Garden and Farringdon, we proudly serve clients worldwide with secure, insured shipping solutions.
- London: Same-day courier collection available for central postcodes (EC, WC, SW, W, N, E). Flexible collection windows to suit your schedule.
- UK Nationwide: Fully insured Royal Mail Special Delivery for secure shipping to and from our workshop. Prepaid, tracked packaging labels provided.
- Europe & International: We partner with FedEx, UPS, and DHL for tracked, insured global shipping. Customs documentation guidance and regular updates throughout transit. Popular destinations include New York, Paris, Dubai, Hong Kong, and Sydney.
All items are fully insured while in our care and during transit. For high-value pieces, we can arrange enhanced insurance coverage—just let us know when booking.
Jewellery Watch Repairs & Restoration London
Unit 2, 1–2 Kirby Street
Hatton Garden, London EC1N 8TS
United Kingdom
Questions
Frequently Asked Questions
Do I need an appointment to visit the workshop?▼
Yes, we operate by appointment only to ensure each client receives dedicated, uninterrupted attention from our master craftsmen. This allows us to properly assess your piece, discuss options thoroughly, and provide accurate quotes. Book a free consultation online or call us to schedule your visit.
Is my jewellery or watch insured while with you?▼
Yes. All items are fully insured on our premises under our comprehensive workshop policy. We maintain a documented chain of custody, secure storage with alarm monitoring, and restricted access to client items. Insurance coverage extends to transit when using our recommended shipping partners.
How quickly will I receive a quote?▼
For photo assessments via email or WhatsApp, we aim to respond within 24 hours during business days. For in-person evaluations, you'll receive a detailed, itemised quote before leaving our workshop. Complex pieces requiring movement disassembly may need 24-48 hours for full assessment.
Do you offer a warranty on repairs?▼
Yes. All repairs and stone settings include a 2-year warranty covering workmanship and materials supplied by us. This includes movement servicing, case refinishing, stone replacement, and setting work. Full terms are provided with your quotation and completion documentation. Please note that warranties do not cover accidental damage, misuse, or modifications by third parties.
What should I bring when visiting the workshop?▼
Please bring your item, any original boxes or papers (helpful for identification and valuation). If you have previous service records or repair history, these can help us understand your piece's background. For watches, removing the bracelet/strap beforehand isn't necessary—we'll handle disassembly if needed.
How do I prepare my item for shipping?▼
We recommend photographing your item from multiple angles before packing. Use protective padding (bubble wrap, tissue paper) and a sturdy box. Include a note with your name, contact details, and a brief description of the issue. Never send items via standard post—always use tracked, insured services. We can provide prepaid Royal Mail labels upon request.
Pro Tip▼
When contacting us about a watch repair, include the brand, model reference number (if known), and a clear photo of the movement side (case back) and dial. For jewellery, note the metal type (e.g., 18k yellow gold, platinum), any hallmarks, and stone details. This helps us provide faster, more accurate guidance and ensures we have the right tools and materials ready for your visit.
Ready to Restore Your Timepiece or Jewellery?
Book your free assessment for jewellery repair, watch servicing, restoration, or bespoke consultation work. Transparent pricing, no hidden fees, and a comprehensive 2-year warranty.
Book Your AppointmentStill Have Questions?
Our team is ready to help. Contact our London jewellery repair workshop today for expert advice on watch repair, jewellery restoration, bespoke customisation, or diamond setting services. Whether you're local to London or contacting us from abroad, we're committed to providing the same high standard of care, communication, and craftsmanship for every client and every piece.